FAQ

Browse our products, select the items you would like to purchase, add them to your cart, and follow the on-screen instructions to complete checkout.

After your order has been placed successfully, you will receive an Order Confirmation Email with your order details.

If you need to make changes to or cancel your order, please contact our Customer Support team as soon as possible.

Order changes and cancellations are accepted before 11:00 PM (PDT, GMT-7) on the same day the order is placed.

Once an order has entered processing or has been shipped, it can no longer be modified or cancelled.

Please check your spam, junk, or promotions folder first.

If you still cannot locate your Order Confirmation Email, please contact our Customer Support team for assistance.

We support secure third-party payment methods available during checkout. Available payment options may vary depending on your location and will be displayed on the checkout page before you complete your purchase.

Yes. If you have a valid promotional or discount code, enter it in the applicable field during checkout before completing your payment.

If the code meets the applicable promotion requirements, the discount will be reflected in your order total.

Orders are generally processed within 5 business days.

Estimated delivery is 10–20 business days after shipment. These delivery times are estimates and may vary depending on your destination, customs procedures, carrier operations, weather conditions, holidays, or other circumstances outside our control.

After your order has been shipped, you will receive a Shipping Confirmation Email containing your tracking number and shipment information.

Shipping delays may occasionally occur due to weather conditions, customs inspections, transportation issues, high shipping volumes, or other carrier-related circumstances.

If your package appears to be delayed, please contact our Customer Support team and we will assist you with reviewing the available shipment information.

Eligible returns may be requested within 14 days from the date you receive your order.

To qualify for a return, the item must be unused, unworn, in its original condition, returned in its original packaging, and accompanied by proof of purchase.

Please contact our Customer Support team before sending any item back so that your return can be reviewed and, if approved, the appropriate return instructions can be provided.

If you receive a damaged, defective, or incorrect item, please contact our Customer Support team with your order number and clear photos showing the issue. We will review the information and provide an appropriate solution.

Once your return has been received and inspected, approved refunds will be issued to your original payment method within 5–15 business days. The exact time required for the funds to appear may vary depending on your payment provider or financial institution.

Contact our Customer Support team if you have questions about your order, shipping, returns, products, or other store-related matters.

Customer service contact information is also included in your Order Confirmation Email for convenient reference.

We take reasonable measures designed to protect your personal information and handle it in accordance with our Privacy Policy.

For more information about how personal information is collected, used, shared, and protected, please review our Privacy Policy.