Return & Refund Policy
Order Cancellation
If you need to cancel your order, please contact our Customer Support team as soon as possible.
- Orders successfully cancelled within the permitted cancellation period will receive a full refund.
- Once an order has entered processing or has been shipped, it can no longer be cancelled.
Returns
We accept eligible returns within 14 days from the date you receive your order.
To qualify for a return, your item must:
- Be unused, unworn, and in its original condition.
- Be returned in its original packaging.
- Include proof of purchase, such as your Order Confirmation Email or receipt.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error, such as receiving a damaged, defective, or incorrect item.
- Customers will be charged shipping costs no more than once for each order, including returns.
Return Process
Before returning any item, please contact our Customer Support team to request return authorization.
Once your return request has been reviewed and approved, we will provide:
- The appropriate return shipping address for your return.
- Detailed return instructions.
Refunds
Once we receive and inspect your returned item, we will notify you by email that your return has been received.
After the inspection is completed, we will inform you whether your refund has been approved.
Late or Missing Refunds
If you have not received your refund after the estimated processing period:
- Check your bank account again.
- Contact your credit card company or payment provider, as it may take additional time for the refund to be officially posted.
- Contact your bank or financial institution, as processing times can vary.
If you have completed the steps above and still have not received your refund, please contact our Customer Support team.